My client is a leading boutique consultancy who operate across central government within the UK. The consultancy is currently recruiting into a Service Management opening to manage the service portfolio to ensure customer satisfaction to the highest level, to maintain customer relationships, engage in supplier management and help develop and oversee a service integrator framework.
This includes all aspects of the relationship management between all parties and developing the processes, activities and monitoring requirements to ensure customer success. The role is expected to continually review, challenge and modify these aspects to make the discipline mature and well-run.
Key Skills/ Experience Required:
*Previous central government experience (Ideally a Parliamentary pass)
*Previous Service Management experience
*Ability to structure Service Management frameworks
*Strong Stakeholder Management experience
*Ability to establish new relationships across multiple parties
*Experience developing Service Management processes
If this position aligns with your background please apply now and I will be in touch shortly.